Moscow, 19 October 2021 – PJSC Aeroflot (Moscow Exchange ticker: AFLT) announces the results of a meeting of the Board of Directors held on 15 October 2021 and chaired by Vitaly Saveliev.
The agenda of the meeting included the following items:
The results of implementation of Aeroflot Group's consolidated budget for the 6M 2021. Passenger traffic of the Russian airline market including foreign carriers of 6M 2021 totalled 45.9 mn. Aeroflot Group’s market share was 40.5%. In 6M 2021, the recovery rate of key performance indicators was on the whole stronger than that of international peers. H1 and Q2 IFRS results exceeded market expectations.
Implementation of Aeroflot Group's long-term development programme (LDP) and achievement of key performance indicators (KPIs) for 2Q 2021. Implementation of the Group's LDP ensures achievement of the strategic goals. Key initiatives have been implemented to develop the route network, aircraft fleet and operational capacities of Aeroflot Group, to roll out the investment programme, to increase labour productivity and reduce operating costs. The Board of Directors approved the Report on Implementation of Aeroflot Group’s Long-Term Development Programme and Meeting Key KPIs in 2Q 2021.
Enhancing customer service at Aeroflot Group. Aeroflot Group occupies top positions in global and Russian rankings and achieves strong ratings for customer service. Aeroflot has maintained the title of the world’s strongest airline brand since 2017, according to leading brand strategy consultancy Brand Finance. The company constantly monitors and analyses customer feedback, which enables it to timely take the necessary corrective measures to improve the quality of service. In 2021, a host of initiatives have been introduced to enhance in-flight service, the functionality of corporate website and mobile app has been significantly boosted, including the launch of Trip&Fly service for multimodal transportation combining air and road trips. The 2021 customer survey results demonstrated that Aeroflot’s NPS index (customer loyalty) posted solid growth.
Investor relations. In 2021, global airline stocks have shown volatility, the dynamics varied across global regions. Despite the current restrictions on in-person meetings with shareholders and investors, IR work was carried out through video conferencing. Events for over a hundred funds have been launched, including a number of group meetings held as part of bonds placement. The airline’s representatives took part in webinars for retail investors.
Addressing the Adjustments to the composition of the Management Board item of the agenda, the Board of Directors appointed Sergey Krylov, Deputy Chief Executive Officer for IT, as a member of the Management Board of PJSC Aeroflot. Eduard Sovetkin was appointed Deputy CEO – Flight Director of PJSC Aeroflot.