The health and safety of its people is an absolute priority for Aeroflot Group. PJSC Aeroflot’s health and safety management system allows the Company to grow its operations in compliance with the standards and requirements of Russian laws and industry best practices. The system’s purpose is to prevent hazardous situations and minimise work-related injuries.

The health and safety management system includes a range of measures aimed at protecting the lives and health of employees.

PJSC Aeroflot’s Occupational Health and Safety Policy, approved by a CEO order, guarantees the allocation of resources and creation of all necessary conditions to implement activities aimed to:

  • ensure the compliance with health and safety legislation
  • prevent and minimise work-related injuries and occupational diseases
  • manage occupational risks
  • ensure the operation and improvement of the health and safety management system
  • conduct special assessments of working conditions at the Company’s workplaces
  • minimise harmful workplace factors at all levels of the operating processes
  • provide medical and preventive care to employees
  • provide employees with modern personal and collective protective equipment against the impact of harmful and hazardous workplace factors
  • support a high level of health and safety training for employees, namely:
  • train employees in safe working methods and practices
  • test knowledge of health and safety requirements
  • conduct safety briefings.

The allocation of health and safety responsibilities ensures the engagement of all Company employees on health and safety management.

The job descriptions of employees and regulations on business units include health and safety responsibilities.

Occupational risk assessments, special assessments of working conditions, instrumental and lab-based examinations of workplaces as part of operations monitoring, and monitoring of employee health are all part of the management system and are considered when making decisions on the implementation of preventive organisational and technical measures, such as the improvement of working conditions for employees, elimination of harmful workplace factors, provision of collective and individual protective equipment, organisation of briefings, internships, training, optimisation of work/rest hours, monitoring of health and safety in business units, etc.

At year-end 2020, assessments of working conditions covered 5,236 workplaces, 4,437 of which were found acceptable. Employees with harmful working conditions are entitled to additional compensations ranging between 4% to 24% depending on the specific working conditions and the availability of additional leave.

Special health and safety programmes have been developed for managers and specialists, with 13,659 employees taking training, of which 4,285 blue-collar employees were trained and tested on safe working methods and practices.

In 2020, health and safety training was provided to all PJSC Aeroflot specialists.

In 2020, an automated system was rolled out to manage health and safety, record the results of special assessments of working conditions, manage compensations for working conditions, and keep records of mandatory preliminary (upon recruitment) and periodical medical examinations, and compulsory psychiatric examinations for employees. The system has improved the reporting quality, thus supporting timely corrective actions.

In 2020, the injury frequency rate (the number of injuries per 1,000 employees was 0.47 (0.94 in 2019). The injury severity rate (the number of work days lost per injured person) was 38.0 (27.4 in 2019). All accidents are investigated to establish whether they are work-related and measures are taken to avoid such incidents in the future.


Aviation and transportation safety

Aviation and transportation safety is a key priority for Aeroflot Group. The company strives to ensure the maximum level of comfort and safety for its passengers.

Every airline of Aeroflot Group operates its own automated aviation security management system, thanks to which employees have access to operative information showing security system status in real time. Systems help to evaluate the compliance of security level with standards of every airline, with recommended standards of ICAO and IATA, and with legislation of a country where destination airport is based.

Aeroflot continues to develop its dog service.

Flight safety

Flight safety is an absolute priority for Aeroflot Group. Flight safety is assessed using a special integrated indicator calculated as the number of aviation incidents (taking account of their overall flight safety impact) to fleet flight hours. Besides SAFA ratio is used to evaluate flight safety level that is defined after inspection check as part of the European programme Safety Assessment of Foreign Aircraft.

Information security

Information security is one of the Aeroflot Group’s key activities. Its comprehensive information security system complies with applicable legislation, international standards and the requirements of the SkyTeam Alliance and is consistent with best practices in information security.

The Aeroflot Group’s information security is ensured through the comprehensive implementation of legal, organizational and technical information protection measures.

The regulations of PJSC Aeroflot and its controlled entities cover the protection of confidential information provided to them by stakeholders. The principles and procedure for processing personal data are set out in Privacy Policy Regarding Personal Data Protection.

Aeroflot Group takes necessary and sufficient organizational and technical measures to ensure information security aimed at preventing actual data security threats from being realized. Aeroflot Group gives special attention to the continuous improvement of its comprehensive information security system.


Occupational health and safety

Health and safety of employees is a priority for Aeroflot Group. The Company is fully compliant with Russia’s laws and regulations relating to occupational health and safety and take measures to prevent traumatic situations at work.

The Aeroflot Group’s occupational health and safety system complies with the requirements of Russian legislation and industry best practices and includes a set of measures to minimize traumatic situations, such as introductory courses and health and safety training, root-cause recording and analysis of work-related injuries and occupational diseases, comprehensive occupational safety inspections and regular medical examinations. All accidents are investigated to establish whether they are work-related, and the investigation findings are used to develop measures to eliminate causes and avoid such incidents in the future.

Quality management system

PJSC Aeroflot has implemented an integrated management system which efficiency and performance are regularly validated by internationally recognized external independent auditors. The basic integrating element of the management system is the quality management system, which for many years has been internationally certified under ISO 9001 and registered under IATA’s industry programs (IOSA) and has also complied with Russia’s Federal Aviation Rules. The Quality Assurance Program of PJSC Aeroflot provides for audits in accordance with the requirements of the Guidelines for Guidelines for Audit Program Management and further evaluation of the management system, as well as operations and aircraft maintenance.

COVID-19 pandemic and Aeroflot Group’s response

The COVID-19 pandemic is the major challenge to the global aviation industry in decades. Aeroflot Group continued its flights even during severe restrictions, providing necessary regional connectivity, which is especially important for Russia with its distances. The Company organized repatriation flights to help passengers get back home. Aeroflot Group also faced many other operational challenges and provided timely response: grounded part of the fleet, adjusted flight schedules, introduced special cargo and cargo-passenger flights, maintained the fleet’s airworthiness and flight personnel’s qualifications despite reduced flight hours, worked on refunds via cash and e-vouchers for cancelled flights.

Ensuring passengers and employees safety

Aeroflot Group’s priority during the pandemic is to ensure the epidemiological safety and protect health of its passengers and employees.

Introducing additional pre-flight protective measures and aircraft disinfection and changing significantly Providing employees and passengers with personal protective equipment.

Aeroflot complies with the general health protection and safety standards of SkyTeam.