Aeroflot sustainable development documents
The Aeroflot Group’s sustainability activities are based on the following principles of social responsibility as defined in the international Guidance on Social Responsibility (ISO 26000).
Aeroflot Group assumes the obligation to report on the environmental, economic and social impacts of its decisions and activities, as well as on the measures taken to prevent the recurrence of unintentional and unforeseen negative impacts. Aeroflot Group is prepared to openly accept justified and objective criticism and also undertakes to respond to it.
Aeroflot Group is committed to ensuring the transparency of its decisions and actions that have social, economic and environmental impacts. Aeroflot Group is committed to disclosing, in a clear, accurate and complete manner and to an adequate and sufficient extent, the policies, decisions and actions for which it is responsible, including their known and probable social, economic and environmental impacts.
Aeroflot Group follows the standards of business ethics. Its activities are based on such values as honesty, fairness and integrity.
Aeroflot Group respects and takes into account the interests of its stakeholders and responds to their requests, as well as regularly identifies and evaluates the expectations and interests of stakeholders through meetings, interviews, surveys, focus groups and analysis of inquiries, and takes the information received into account.
Aeroflot Group recognizes the rule of law and operates in full compliance with the requirements of effective legislation.
Aeroflot Group complies with international standards adhering to the general principle of the rule of law. When the laws of the Russian Federation or their application do not provide adequate environmental or social restrictions, Aeroflot Group seeks to comply with international laws.
The Aeroflot Group’s risk management is aimed at building a comprehensive system that helps the group identify risks affecting its business in a timely manner, assess their materiality and take measures to manage (minimize) both the likelihood of risks being realized and the losses they can lead to.
Risk management procedures are governed by the Regulations on the Risk Management System of Aeroflot Group. The respective functions are distributed among the Board of Directors, the Audit Committee of the Board of Directors, the Management Board and business units of PJSC Aeroflot, which has also set up a Risk Management Department. This department is responsible for:
Aeroflot Group understands the importance of managing environmental risks. To minimize environmental risks, PJSC Aeroflot has implemented a corporate GHG emission management system that includes a СО2 emission monitoring and accounting system, which ensures compliance with Russian and international requirements for monitoring, reporting and verifying GHG emissions. Aeroflot Group monitors developments in climate change legislation and adapts its business to all applicable requirements in a timely manner.
Along with environmental risks Aeroflot Group manages flight safety risks, aviation security, information security, corruption and fraud risks, occupational health and safety risks.
Flight safety risks management is an element of the flight safety management system, requirements to which are stated in the Regulation on the Flight Safety Management.
The goal of the flight safety risks management process is to ensure identification of unfortunate trends and risk situations that can have negative impact on flight safety.
Corruption risks management is conducted in accordance with the Aeroflot Group Anti-Corruption Policy. Identification, evaluation and revaluation of corruption risks are conducted and measures are taken to minimize/eliminate them within the corruption risks management.
The building of a meaningful and effective dialogue with stakeholders is high on the Aeroflot Group’s agenda.
Aeroflot Group identifies the following key stakeholders:
Stakeholder engagement is based on the principles of mutual respect for each other’s interests, information openness and transparency of the Aeroflot Group’s activities, and ongoing communication and accountability.
When engaging with stakeholders, Aeroflot Group follows the principles and recommendations of AA1000SES:
Aeroflot Group remains in permanent contact with its stakeholders on all issues that arise. Key stakeholder communication mechanisms include publishing press releases, disclosing information on all significant corporate events, publishing reports, and organizing roundtables, press conferences and meetings. The choice of the most effective mechanisms and tools is defined by the goals and objectives of cooperation and depends on the specific group of stakeholders.
Sustainable development management in Aeroflot Group is conducted within the frame of corporate management system and is an integrated part of it. Board of Directors manages PJSC Aeroflot overall activities excluding questions that are within the competence of the General Meeting of Shareholders. Board of Directors is also responsible for decision making process in the sphere of sustainable development of the Company.
PJSC Aeroflot has an integrated management system which efficiency and performance are regularly validated by internationally recognized external independent auditors. The basic integrating element of the management system is the quality management system, which for many years has been internationally certified under ISO 9001 and registered under IATA’s industry programs (IOSA) and has also complied with Russia’s Federal Aviation Rules. The Quality Assurance Program of PJSC Aeroflot provides for audits in accordance with the requirements of the Guidelines for Audit Programme Management and further evaluation of the management system, as well as operations and aircraft maintenance.